Terms of Service

What this document covers

MultiReserva is a space-booking calendar service operated by Futago Automações. These terms apply to anyone who creates an account, uses an existing organization, or requests a booking through a public link. By using the service, you agree to what is written here.

The handling of personal data is described separately, in the Privacy Policy, which is part of these terms.

Your account and your organization

• Age and capacity: the account must be created by a person over 18 years old, or by someone authorized to represent the organization.
• Accurate information: you agree to provide a real name and email, and to keep the email up to date — it’s how we send important notices.
• Password: keeping your password safe is your responsibility. Let us know at [email protected] if you suspect unauthorized access.
• Who is responsible for the organization: whoever creates the organization is responsible for it, for the people they invite, and for the content posted in bookings.

Plans, pricing and billing

• Free plan: free for an indefinite period, within the limits published on the plans page. No card required.
• Paid plans: billed monthly, on a recurring basis, to the card on file, until you cancel. Processing is handled by Stripe; we do not store your card data.
• Changing plans: can be done at any time. The change takes effect immediately and the difference is adjusted on the next invoice.
• Price changes: prices may change. We give at least 30 days’ notice, by email and inside the platform, and the new price only applies to billing cycles after that notice. If you don’t agree, you can cancel before the change takes effect.
• Failed payment: if a charge doesn’t go through, we retry and notify you by email. If it keeps failing, the organization moves to the Free plan and its limits apply — nothing is deleted because of it.

Cancellation and refunds

You can cancel whenever you want, from your own account, with no penalty and no need to talk to anyone. The contracted plan keeps working until the end of the period already paid for; after that, the organization moves to the Free plan.

Because the contract is entered into over the internet, Brazilian consumer law grants a right of withdrawal within 7 days of the first charge on a paid plan, with a full refund (art. 49 of the Brazilian Consumer Protection Code). Just write to [email protected].

Acceptable use

By using MultiReserva, you agree not to:

• use the service for unlawful activity, fraud, or infringement of third-party rights;
• post offensive or discriminatory content, or another person’s sensitive personal data, in free-text fields — including health information, which should not go in a booking title;
• try to circumvent plan limits, probe for vulnerabilities, overload the service, or automate access abusively;
• resell or make the service available to third parties as if it were your own, without a written agreement with us.

In the face of abusive or unlawful use, we may suspend or terminate access. Except where there is immediate risk or a legal requirement, we give notice first and a chance to fix it.

The content is yours

Spaces, bookings, names and other information you post remain yours. We process them only to operate the service, as described in the Privacy Policy. You can export your data and request deletion at any time.

MultiReserva’s brand, code and design remain ours. These terms do not transfer any intellectual property.

Availability and support

We work to keep the service online, but it may become unavailable due to maintenance, a third-party failure, or reasons outside our control. There is no contracted uptime SLA, neither on the Free plan nor on paid plans. When downtime is planned, we give advance notice.

Support is provided by email, at [email protected], on business days. We may change, add or remove features; changes that meaningfully reduce what you signed up for are communicated in advance.

Limits of liability

MultiReserva organizes calendars: the decision about who uses each space, and when, remains yours. We are not liable for harm arising from incorrect information entered by you or your team, from misuse of the account by someone you authorized, or from the unavailability of third-party services (hosting, email, WhatsApp, payments).

To the extent permitted by applicable law, our total liability is limited to the amount you paid in the 12 months prior to the event. Nothing here removes rights guaranteed to you under the Brazilian Consumer Protection Code.

Termination

You can close your account whenever you want, under “My account and privacy.” If you are responsible for an organization, you need to transfer it to another verified member first. We may close inactive Free-plan accounts after at least 30 days’ prior notice by email.

Changes to these terms

We may update this document. Material changes are communicated on the platform and by email at least 30 days in advance. Continuing to use the service afterward means you agree to the new version. The date at the top shows the last revision.

Governing law and venue

These terms are governed by Brazilian law, in particular the Consumer Protection Code, the Marco Civil da Internet, and the LGPD. The venue of the consumer’s domicile is elected to resolve any dispute arising from this contract.